Privacy Policy

MedGrocer values your personal information. We will maintain and protect all personal information you entrust with us. All information we collect will be safely and securely stored.

MedGrocer collects information you provide when you interact with our services such as:Contacting us regarding inquiries or quotations about our servicesBooking a teleconsultationAccomplishing forms or questionnairesUsing interactive sections of our servicesRegistering a MedGrocer account on our websiteWe will not collect information that could identify you upon visiting our website/services unless you choose to provide the information voluntarily. Users are free to browse our website/services at any time with full anonymity. We may process this anonymous data, aggregated or not, to analyze and produce statistics related to product usage patterns, and demographics of users. This data cannot identify the user to which it relates. MedGrocer may also share this anonymous information with third parties.

“Personally identifiable information” is information that can be used to uniquely identify a user such as name, age, civil status, gender, mailing address, email address, telephone number, mobile number, and other personal details. You may be asked to provide personally identifiable information during the sign-in process to allow you to use our services and for us to respond to your queries and requests. While MedGrocer collects personally identifiable information on a voluntary basis, for certain products and services, MedGrocer's collection of personally identifiable information may be a requirement for access to our products or services or to process a user’s order. We may also use the provided personal information to inform you of special product offers, to process your orders or service requests, to provide you with our products and services, or to conduct surveys.MedGrocer’s teleconsult service and other related products/services rely on information you provide us. Details you provide regarding your health concerns are vital for us to provide you with the best care possible. We use your information to:Provide a Personalized Experience:Compare and verify accuracy of provided informationImprove products, services, and content you have subscribed toConnect you with licensed medical professionalsAdminister an account with MedGrocer, audit your behavior, and/or provide information you have requested or that which MedGrocer deems useful for your careSend marketing and/or promotional materials about MedGrocer or a third-party’s product/service we think you might be interested in from time to time including newsletters from MedGrocer or other related companiesCommunicate with You: We use your contact information to notify you of reminders, upcoming appointments, responding to comments, providing feedback, security notices, administrative notices, and updates. We will provide you with necessary details for optional services where you may opt out.Ensure Your Security and Safety: We use information you provide us to verify your activity and monitor suspicious actions that may be caused by an external party.Enhance Client Care: We keep records in various media and/or use artificial intelligence to enhance care by offering customized suggestions to medical professionals and generating comprehensive patient records based on your needs. We prioritize patient privacy and strictly adhere to regulatory standards to safeguard your information.

MedGrocer may share your information in the following ways or as previously described in this Privacy Policy:Other Organizations: If you are a member of an organization with a previously agreed upon Privacy Policy that requires your information with us to be shared, please refer to that organization’s Privacy Policy to see how your information might be used.Other Services: MedGrocer may allow third parties performing services under contract with MedGrocer, such as order or payment processors or merchandise warehouse and fulfillment services, located in and outside the Philippines, to access and use personally identifiable information, but only to the extent necessary to provide those services.Clinical Service Providers: We may share your information with other healthcare services or healthcare professionals you encounter within our services, but only to the extent necessary to provide those services.Legal Purposes: MedGrocer may release personally identifiable information to comply with court orders or laws that require us to disclose such information.Corporate Transactions: In the event of a reorganization, sale, or merger, we may transfer personally identifiable information to the relevant third-party with the user’s consent if required by law. MedGrocer may release personally identifiable information to comply with court orders or laws that require us to disclose such information.

Other websites and companies that link to and from MedGrocer's online sites and products may collect personally identifiable information about users when users visit their websites. MedGrocer's privacy policy does not extend to external websites and companies or third-party publishers with links to or from MedGrocer’s products and online websites or who collect personally identifiable information through their online sites. Please refer directly to these companies and websites regarding their privacy policies.

MedGrocer’s products, services, and sites may employ cookies and other technologies such as pixel tags. Cookies are bits of electronic information that can be transferred to a user's hard drive to customize a person's use of a product or online site, keep records of a user's access to an online site or product, or store information needed by the user on a regular basis to avoid repetitive information re-entry.We may also use third-party website analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our websites, such as referring web site addresses, page views, and browser types.

MedGrocer gives users the option to receive promotional email communications from MedGrocer. Users may opt out of these communications. An unsubscribe link for discontinuing receipt of promotional email communications from MedGrocer will be provided in the emails sent, or you may contact us to unsubscribe.

Personally identifiable information provided to MedGrocer will be collected, processed, and stored by MedGrocer in the cloud. MedGrocer has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment, and software to avoid unauthorized access or disclosure of this information.

If you are concerned about the accuracy of personally identifiable information maintained by MedGrocer or wish to review, access, amend or correct it, or would like your personally identifiable information removed from MedGrocer's records or otherwise deactivated, please contact us at [email protected]. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

Our Data Privacy Officer provides support regarding data privacy-related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following:Mail: MG Health Solutions, Inc. (MedGrocer) 24F Centuria Medical Makati, Kalayaan cor. Salamanca St., Makati CityEmail: [email protected] commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Privacy Statement should first contact MedGrocer. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our DPO (refer to the contact details above). MedGrocer’s Data Privacy Officer will always use reasonable efforts to address and settle any requests or complaints brought to its attention.